Acceptable Use Policy

1. Purpose

This Acceptable Use Policy applies to every business that uses Verimly and to everyone who uses the Service on its behalf. It forms part of the Terms of Service. It also explains how anyone can report illegal content on a business website hosted by Verimly, as required by the EU Digital Services Act.

2. Prohibited use

You may not use the Service, or allow it to be used, to:

• break any law, including tax, consumer protection, food safety, alcohol and tobacco licensing, anti-money laundering and sanctions laws;
• sell or advertise illegal goods or services, or goods and services that Stripe does not allow under its restricted businesses list when using our Payment Services;
• publish content that is illegal, infringes intellectual property or privacy rights, is defamatory, discriminatory or hateful, or is misleading to consumers;
• send marketing to people who have not validly consented to it, or use guest contact details for purposes other than those the guest was told about;
• gain unauthorised access to the Service, other accounts or our systems, or probe, scan or test vulnerabilities except under our coordinated vulnerability disclosure policy;
• introduce malware, overload the Service, or interfere with its operation or with other customers;
• scrape the Service or access it by automated means other than through interfaces we document for that purpose;
• copy, resell, sublicense or offer the Service to third parties, or use it to build a competing product;
• share staff PINs, accounts or device pairing codes, or let anyone sign in as another person;
• use the AI assistant or agent access to circumvent permissions, to extract data in bulk that the user is not entitled to or does not need, to generate or send content that breaks this policy, to attempt to make the AI ignore its safeguards (for example by injecting instructions through guest-entered text), or to resell or share access;
• use AI Features for decisions that significantly affect individuals, such as hiring, firing, disciplining, ranking or paying staff;
• share agent keys or access tokens, or connect an AI agent or client that you do not trust or do not control;
• record fictitious transactions, suppress or delete sales to evade taxes, or otherwise manipulate records.

3. Business websites and custom domains

• You are responsible for everything you publish on your business website, including text, images, menus, prices, allergen information and legal notices.
• You may only connect a custom domain that you own or are authorised to use.
• Your website must include the information that the law requires of you, such as your company identity and contact details and, where you process personal data, a link to your privacy notice. You can add these links in the website settings.

4. Reporting illegal content

Anyone can report content on a Verimly business website (on a verimly.com subdomain or on a custom domain served by Verimly) that they believe is illegal, by emailing hello@verimly.com with the subject "Content report". Please include: the exact web address of the content; an explanation of why you consider it illegal; your name and email address (unless the report concerns child sexual abuse material); and a statement that you make the report in good faith and that the information is accurate and complete.

We confirm receipt, review the report diligently and objectively, and inform you of our decision and of the available ways to challenge it. If we remove or restrict content, we inform the business that published it of our reasons and how it can object. We may suspend the handling of reports from people who repeatedly submit manifestly unfounded reports.

For authorities of EU member states, the European Commission and the European Board for Digital Services, our single point of contact under the Digital Services Act is hello@verimly.com. We communicate in English and Dutch.

5. AI features

AI Features are described in section 23 of the Terms of Service. In short: outputs can be wrong, you confirm every change, AI never makes refunds, voids or payments, and you are responsible for the agents you connect. We may block a client or key, or restrict AI Features, if they are used against this policy or put the Service or other customers at risk, and we log activity to be able to investigate.

6. Enforcement

If we become aware of a breach of this policy, we may, depending on its seriousness: ask you to remedy it; remove or disable access to the content concerned; suspend all or part of the Service as described in the Terms; or terminate the agreement. Where possible we inform you first and give you the opportunity to respond, unless urgent action is needed to prevent harm or is required by law. We may report criminal offences to the competent authorities.